Privacy Policy — wewin55 Malaysia

1. Introduction

wewin55 ("wewin55", "we", "us", "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected and processed by wewin55 in connection with your use of the wewin55 website at wewin55.win, the wewin55 mobile application, and all associated services (collectively, "Services").

By registering a wewin55 account, making a deposit, placing a bet, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

wewin55 acts as the data controller in respect of personal data collected through the Platform. We take our responsibilities under applicable data protection principles seriously and are committed to handling your information with care, transparency, and respect.

2. Data We Collect

wewin55 collects personal data that you provide directly, data generated through your use of the Services, and in some cases, data from third-party sources for verification purposes. The categories of personal data we collect include:

wewin55 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) except where required by law or with your explicit consent. We do not collect data from individuals under the age of 21.

3. How We Use Your Data

wewin55 uses your personal data for the following purposes:

• Account Management — To create, maintain, and administer your wewin55 account, including processing your wewin55 login, managing your MYR wallet, and verifying your identity;
• Service Delivery — To process bets, settle wagers, credit winnings, and provide access to the full range of wewin55 Services including the sportsbook, casino, slots, and lottery;
• Payments Processing — To process deposits and withdrawals via your selected Malaysian payment method (e.g., Maybank2u, Touch 'n Go eWallet, DuitNow, FPX) and to comply with anti-money laundering obligations;
• Customer Support — To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 Live Chat and support channels;
• Compliance & Legal Obligations — To comply with applicable laws, regulatory requirements, and international gaming authority standards, including know-your-customer (KYC) and anti-money laundering (AML) obligations;
• Responsible Gaming — To monitor betting patterns and enforce responsible gaming measures, including deposit limits, self-exclusion, and detection of problem gambling indicators;
• Security & Fraud Prevention — To detect, investigate, and prevent fraudulent activity, account abuse, and breaches of our Terms & Conditions;
• Platform Improvement — To analyse usage data and improve the performance, content, and functionality of the wewin55 platform;
• Marketing Communications — Where you have provided consent, to send you information about wewin55 promotions, bonuses, and relevant product updates. You may withdraw this consent at any time by contacting support.

4. Legal Basis for Processing

wewin55 processes your personal data on the following legal bases:

• Performance of a Contract — Processing necessary to provide the Services you have requested, including account management, bet placement, and payment processing;
• Legal Obligation — Processing required to comply with applicable laws and regulatory requirements, including KYC, AML, and responsible gaming obligations;
• Legitimate Interests — Processing necessary for wewin55's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent — Where you have provided explicit consent for specific processing activities, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

wewin55 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment Processors — Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong), e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), and DuitNow/FPX operators, solely for transaction processing purposes;
• Identity Verification Providers — Third-party KYC service providers engaged to assist with age and identity verification in accordance with regulatory requirements;
• Technology & Infrastructure Partners — Cloud hosting providers, game content providers, and cybersecurity partners who assist in delivering and securing the wewin55 platform;
• Regulatory & Law Enforcement Authorities — Where required by applicable law or upon valid legal request, wewin55 may disclose personal data to relevant Malaysian or international regulatory bodies, law enforcement agencies, or gaming authorities;
• Professional Advisors — Legal, financial, and compliance advisors engaged by wewin55 in connection with business operations, subject to professional confidentiality obligations.

All third parties with whom wewin55 shares personal data are required to maintain appropriate security measures and are prohibited from using your data for any purpose other than that for which it was shared.

6. Cookies & Tracking Technologies

wewin55 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session after wewin55 login, and analyse usage patterns. The types of cookies used include:

• Essential Cookies — Required for the Platform to function correctly, including session management and security. These cannot be disabled.
• Performance Cookies — Used to collect anonymised analytics data about how visitors interact with the wewin55 website, enabling us to improve platform performance.
• Functional Cookies — Used to remember your preferences (such as language and display settings) across sessions.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wewin55 platform, including the ability to maintain your logged-in session. Continued use of the wewin55 website constitutes your acceptance of our use of cookies as described.

7. Data Retention

wewin55 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and anti-money laundering obligations. In practice, this means:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction and betting history records are retained for a minimum of five (5) years from the date of each transaction;
• Customer support communications are retained for a period of two (2) years from the date of the interaction;
• Technical logs (including IP addresses and device data) are retained for up to twelve (12) months for security and fraud investigation purposes.

Once retention periods expire, wewin55 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

8. Data Security

wewin55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wewin55 servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of the wewin55 platform;
• Multi-factor authentication options for account access.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. wewin55 cannot guarantee absolute security of your data and you transmit information to us at your own risk. In the event of a data security incident that affects your personal data, wewin55 will notify you in accordance with applicable legal requirements.

9. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by wewin55:

• Right of Access — You may request a copy of the personal data wewin55 holds about you;
• Right to Rectification — You may request correction of inaccurate or incomplete personal data;
• Right to Erasure — You may request deletion of your personal data, subject to wewin55's legal and regulatory retention obligations;
• Right to Restriction — You may request that wewin55 restrict processing of your personal data in certain circumstances;
• Right to Data Portability — You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Object — You may object to processing of your personal data for direct marketing purposes at any time;
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact wewin55 support via Live Chat or email at [email protected]. wewin55 will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable legal obligations.

10. Children's Privacy

wewin55 Services are strictly for adults aged 21 years and above. wewin55 does not knowingly collect personal data from individuals under the age of 21. If wewin55 discovers that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended and the associated data will be securely deleted.

If you believe that a person under the age of 21 has registered a wewin55 account, please contact us immediately via Live Chat so that we can take appropriate action.

11. Changes to This Privacy Policy

wewin55 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be published at wewin55.win/privacy-policy with the "Last Updated" date revised accordingly. Where changes are material, wewin55 will endeavour to provide prominent notice on the Platform or by direct communication to registered Members.

Your continued use of the wewin55 Services following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to remain informed about how wewin55 is protecting your personal information.

12. Contact & Complaints

For any privacy-related enquiries, data subject rights requests, or concerns about how wewin55 handles your personal data, please contact our support team:

• Live Chat: Available 24/7 directly on the wewin55 website
• Email: [email protected] (plain text — not a clickable link)

wewin55 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or gaming regulatory body in your jurisdiction.